All orders are prepared once we've received the payment confirmation.
Shipped once we have the piece ready. Calculate between 5-7 working days.Will be sent during the following hours, always following our schedule:
Monday to Friday from 9:00 a.m. to 18:00 p.m.
We don't make shipments on weekends or feasts, unless it's an emergency you should contact us directly.
These are our shipping costs details and estimated delivery time:
5,50€ Plazo de entrega: 2-3 días laborables
BALEARES, CANARIAS, CEUTA, MELILLA Y PORTUGAL
9,50€ Plazo de entrega: 2-3 días laborables
15€ Delivery Estimate: 2-3 Working Days
- OUTSIDE EU: 35€
If you aren't happy with your order please get in touch at email@example.com.
If by any chance it was our mistake of sending a faulty product or a different item to the one requested, we would replace it and asume all costs for the shipping.
Please note that pieces purchased from GUAGUA is artisan handmade, therefore it is delicate.
Only items can be returned within 10 days of purchase.
We do not return payments for items already purchased that wish to return.
Instead, we offer our customers a voucher with the price of the item and they can use for future purchases.
Only in cases where we are responsible for the return such as faulty products or misrepresentation of products we will cover the return shipping charge.
We will only accept our pieces in perfect conditions as they were sent in the first place.
For further information please contact us firstname.lastname@example.org